On Tuesday 4th December Sabio will unveil a complete re-organisation of support services for Avaya architecture, with proactive intervention.
Sabio has developed as the only systems integrator to operate dedicated practices for all key contact centre technology disciplines, handling over 92% of support requests in house.
With that foundation, we're now introducing a fully proactive intervention team focused on preventative services and helping our clients reduce failure. Intervention services from Sabio Support are tailored to each customers individual needs and provide a cost effective answer to reducing risks and downtime.
Agenda
13.30 Registration and refreshments
14:00 Welcome & Introductions with James Hughes, Head of Support Practice, Sabio
14:10 Introducing SIP into your Enterprise? with Stephen Ashley-Brian, Product Manager- SIP Trunking, Gamma
This session will look at the architecture of SIP Communication Manager and the business case for introducing SIP trunking into your estate. How is it delivered, what are the costs, and how will you realise the ROI?
14:50 The World of SLA with James Hughes, Head of Support Practice, Sabio
An exploration into SLA and how traditional support services will change in the future.
15:00 Understanding the cost of Unavailability with Paul Moore, Head of Support Service, Sabio
What are the TRUE costs of unavailability? We take a look at the impact of failure and how tangible and intangible costs can mount up. How can Sabio Support help remove the headache?
15.30 Break, refreshments and calls
15:45 Roundtable discussion: the ripple effect of downtime
As a group we will discuss the impact of downtime on your business, your team and your own personal stress levels! We will look at ways Sabio can help reduce downtime allowing you to focus on your more strategic goals.
16:00 Change Management- where are you? with Rob Lloyd, Service Delivery Manager, Sabio
One of Sabio's Service Delivery Managers, will provide an update on Change Management best practice. We will look at some of the common mistakes which can lead to failure or downtime.
16:15 Avaya Partner Capsule Support with Mark Bridgman, Head of EMEA Partner Capsule, Avaya
Avaya's Head of Partner Capsule team will provide an update on how Avaya support partners and the benefits this can bring to customers.
16:45 Wrap up and questions
17:00 Drinks and nibbles
17:15 Race time - Team slot car racing - Championship!
18:30 Short walk to Brasserie Blanc, Southbank for dinner
21:00 Post Dinner Drinks
Subject to change
Event location: Sabio Office, Enterprise House, 1-2 Hatfields, Waterloo, SE1 9PG (see map)
